FAQs

NYIF Instructor-Led Classes: Frequently Asked Questions


For FAQs about NYIF's eLearning courses, please click here

Information for Out-of-Town Delegates



Courses

Q: How can I determine which NYIF course is right for me?
A: All classes are divided into course categories and then into levels (Basic, Intermediate, and Advanced). Every course page includes a detailed outline, any applicable prerequisites, and a list of learning objectives. Our Business Development Managers are also available to help you choose the appropriate course for your needs (1-888-641-6616; click here for NYIF’s online contact form).
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Q: How often do you add new courses?
A: New courses are constantly being added to the course schedule, and existing courses are regularly updated to keep their content current and relevant. For a list of NYIF’s new classes, please click here.
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Q: If I can’t make the class, what should I do?
A: You should call NYIF as soon as possible (1-888-641-6616) and speak with one of our Business Development Managers. They will explain your options to you.
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Q: Can a friend or colleague attend in my place if I can’t make it?
A: Yes. However, NYIF must be informed of the substitution as early as possible (preferably at least 24 hours prior to the start of class) in order to give us the opportunity to update our records and to ensure that you do not lose any fees paid.
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Q: What should I do if the course I want to take does not have any sessions available?
A: Please call NYIF (1-888-641-6616) to speak with one of our Business Development Managers or submit your inquiry online using our online contact form (available here).
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Q: If I take a class, what credits do I earn?
A: All of NYIF’s instructor-led classes carry Continuing Professional Education (CPE) credits. [Exception: the CFA® and FRM® Review Courses offered by NYIF do not carry CPE credits.] NYIF classes do not carry credits that can be applied to undergraduate or graduate degrees.
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Q: What are CPE credits? How do I “claim” these credits after I take a class at NYIF?
A: CPE credits are Continuing Professional Education credits. NYIF is a member of the National Registry of CPE Sponsors, a program offered by the National Association of State Boards of Accountancy (NASBA) to recognize CPE program sponsors who provide continuing professional education (CPE) programs in accordance with nationally recognized standards. (For more information on NASBA and CPE credits, please click here.) At the conclusion of the class, you will receive a Certificate of Completion, which lists the number of CPE credits that you have earned for the class. This certificate is your “proof” of credits completed.
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Q: What if I have a follow-up question after class? How can I contact my instructor?
A: Some instructors distribute their contact information during class. However, if your instructor did not distribute contact information, please email your question to customercare@NYIF.com. NYIF does not distribute our instructors’ contact information, but we will gladly pass along your questions.
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Q: Who are your instructors?
A: NYIF’s instructors are practitioners with real-world experience in the fields that they teach. Biographies for all our instructors are available here.
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Q: Is different content covered in an instructor-led class versus a virtual class?
A: No, the content covered in a virtual class is the same as the content covered in a live, instructor-led class – only the method of delivery differs. For more information on NYIF’s virtual classes, please click here.
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Q: How do you make sure the “content” of a course is current and relevant?
A: NYIF is constantly adding new offerings to our course catalog, and all course materials are reviewed and updated prior to each course offering.
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Q: Can I get the course materials prior to the start of the class?
A: No, course materials are not distributed prior to class. Any advance preparation materials, if applicable, will be distributed at least one week before the start of class, but all other materials will be given out at the first class session.
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The Registration Process

Q: How do I register for a course?
A: You may register online using our secure website. (Just click the orange REGISTER button to the right of whichever session you’d like to attend.) You may also fax in a registration form (available online here) to our secure fax line: 212-641-2598. Or, you may speak with one of our Business Development Managers (1-888-641-6616), who would be happy to guide you through the process.
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Q: How can I pay for this course?
A: NYIF accepts payment by credit card (Visa, MasterCard, and American Express only) and personal or company check. Should you wish to pay by wire transfer, please call our Registrar at 1-888-641-6616 for our bank information. NYIF can also invoice you for the class. Note: payment must clear prior to the start of class, regardless of which payment method you choose.
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Q: When I try to register for a course, I receive an error message. What should I do?
A: The most common registration error involves addresses: the mailing address that you enter must match the billing address on your credit card. If this does not solve the registration error, please call 1-888-641-6616 to speak with one of our Business Development Managers.
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Q: How do I know my registration was processed?
A: If your registration has been successfully processed, you will receive a confirmation email at the email address you provided during the registration process. (This may take up to 24 hours.) Occasionally, spam filters may block delivery of this email to your inbox. If, after checking your junk mail folder, you still have not received a confirmation email, please call our Registrar at 1-888-641-6616.
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Q: What is NYIF’s cancellation policy?
A: A full refund less a cancellation fee of 10% will be applied to all cancellations received in writing at least 21 calendar days before the event. Absolutely no refund or credit will be given for cancellations received less than 21 calendar days before the event. A charge of 10% of the course fee will be applied to all transfers that occur at least 21 calendar days before the event. A participant may only transfer once within the policy guidelines. Please note that visa issues are subject to the same refund policy and refunds will not be offered due to the inability to obtain a visa. Should a participant be unable to attend, a substitute may attend at no extra charge, provided NYIF receives notification of the substitution in writing before the event. For NYIF’s full Enrollment Policy, please consult our registration form, which is available here.
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Q: Do you offer group discounts?
A: Yes. Please contact one of our Business Development Managers for details (1-888-641-6616; click here for NYIF’s online contact form).
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Q: What is the Learning Partnership Program (LPP)?
A: The Learning Partnership Program (LPP) is an efficient and cost effective way to bring a wide range of Continuing Professional Education to employees. Participants will be able to log-on to our website and choose from over 300 courses covering a wide range of topics that suit their professional needs and schedule. For further details, please contact one of our Business Development Managers (1-888-641-6616; click here for NYIF’s online contact form).
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Q: If I have a group of people for a certain class, will NYIF bring this course to my location?
A: Yes, NYIF can bring any of our publicly-offered courses to your company as in-house training. Please contact one of our Business Development Managers for details (1-888-641-6616; click here for NYIF’s online contact form).
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Miscellaneous

Q: Do you serve breakfast? Lunch?
A: Yes, breakfast and lunch are provided for all day-long classes held at our midtown location. Lunch is provided for all day-long classes held at NYIF’s other locations.
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Q: What should I bring with me to class?
A: All required course materials are provided by NYIF. However, delegates should check the prerequisites for the course to see if they are required to bring a financial calculator, a laptop, etc. to class.
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Q: What is the appropriate dress code?
A: The dress code at NYIF is business casual.
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Q: Will I have access to a computer?
A: No, delegates should not assume that they will have access to a computer for the duration of their class.
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Q: What is the best way to reach someone at NYIF in an emergency (e.g. inclement weather)?
A: In the event of an emergency, please call our main line at 1-888-641-6616. Any pertinent information will be relayed via NYIF’s voicemail message.
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Q: Who should I contact if I have a question about a professional certificate?
A: Information regarding NYIF’s Professional Certificates is available here. Our Business Development Managers (1-888-641-6616) would be happy to answer any additional questions that you may have about NYIF’s certificate programs.
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Q: Do you rent your classrooms?
A: Yes. Please call 1-888-641-6616 to speak with one of NYIF’s Courses Managers, who will confirm space availability and assist you with any necessary paperwork. Note: rental fees vary based on which classroom is used and the number of people using the space.
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Q: Does NYIF have a bookstore?
A: NYIF does not have a physical bookstore. However, we are able to offer discounts on books and textbooks through many of our sister companies, including FTPress and Penguin. Click here to see the current discounts available to NYIF delegates.
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Q: Will I receive the Financial Times if I take a class? What about FT.com?
A: Delegates who live in the United States will receive a free 3-month subscription to the Financial Times with their paid registration in any instructor-led course. (We regret that NYIF cannot ship paper-copy subscriptions outside of the United States.) Paper-copy subscriptions begin within 6-8 weeks of the start date of the course. All delegates who live outside of the United States will receive a free 3-month subscription to FT.com with their paid registration in any instructor-led course. This online subscription is available immediately, and must be activated by the delegate himself/herself.
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Q: Who do I contact if I have questions about my Financial Times subscription?
A: You should contact the Subscriptions Offices of the Financial Times directly, either by telephone at 800-628-8088 or by email at uscirculation@ft.com.
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Information for Out-of-Town Delegates

Q: I am from out of town. Where should I stay in midtown Manhattan? In lower Manhattan? In Stamford? In Chicago? Do you have discounted hotel rates?
A: NYIF is able to take advantage of the discounted hotel rates negotiated by our parent company, Pearson. Please contact our Registrar at 1-888-641-6616 for information regarding hotels. Note: please be aware of the cancellation/refund policy of the hotel where you make your reservation.
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Q: What is the best way to get to the midtown campus? Downtown campus? Stamford campus? Chicago campus?
A: Detailed directions to each of our locations are available by clicking here.
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Q: If I am traveling from overseas and require a visa, can you help me?
A: Yes, NYIF is happy to provide documentation to the appropriate officials to support your visa request. Please call 1-888-641-6616 and ask for the Registrar, who will assist you in this matter. Note: NYIF must receive payment in full for the class(es) in question before any documentation will be sent.
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