Frequently Asked Questions

  • Can I demo an eLearning course?
  • How do I log in to my course?
  • How interactive are eLearning courses?
  • How much is tuition? Are there any discounts if I purchase more than one program at a time?
  • How do I register? Will I get some kind of confirmation that my Registration is approved and completed? When can I start the class?
  • What do I need to do to pass the course and earn a New York Institute of Finance eLearning certificate?
  • Are there alternative payment methods to credit card, i.e., billing my corporate account, firm check, personal check, etc.?
  • Is there technical support for eLearning courses?
  • Can I talk to a live person regarding course subject matter?
  • How do I get the results of my exams?
  • Can we preview eLearning course content to make certain it is appropriate for our Learners?
  • Can you import your content into our corporate intranet? What are the costs involved?
  • Can I get continuing education credits for eLearning courses?
  • Can I have the results sent somewhere in writing if I need them to get tuition reimbursement?
  • How much time do I have to complete the course? Can I extend the completion time without paying the full registration fee again?
  • Can I print out online courses for offline study?
  • Will I receive any books or other hard copy materials with my online course?
  • How do the eLearning Professional Certificate Programs work? How do I register for an Online Certificate Program?
  • I have prepaid for my Online Professional Certificate Program - how do I activate my next course?
  • I have completed all the required courses for my Online Professional Certificate Program. How will I receive my Final Certificate?
  • I have pre-purchased a bundle of eLearning courses and am ready to begin my next class. What should I do?
  • Is there a refund/return policy for eLearning courses?

    Can I demo an eLearning course?
    Get into a different mindset with New York Institute of Finance eLearning. Demo a free lesson and discover a superior financial education, on your schedule, at your pace, on your own PC!
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    How do I log in to my course?
    To access your course please go to eLearning Courses and use the Client Log-In feature at the top of the page.

    Type your Username in and Password in boxes provided and click the arrow button. (Please note that Usernames and Passwords ARE case sensitive. Be sure to type them exactly as shown in your registration email.) If you cannot remember your password, please click here.
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    How interactive are eLearning courses?
    Very! The courses offer interactive exercises, animations and audio to help you retain more knowledge.
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    How much is tuition? Are there any discounts if I purchase more than one program at a time?
    Tuition varies from course to course, depending on the length and complexity of the subject matter. To find out the tuition of a particular course, click eLearning Courses, find the course you are interested in at the bottom of the page, and click on it.

    Discounts are available for corporate buyers wishing to purchase multiple 'seats' for their employees. Please contact your regional office for more details.
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    How do I register? Will I get some kind of confirmation that my registration is approved and completed? When can I start the class?
    You can register for an eLearning program using our secure registration system, or you can contact your regional office. If you register online, you will receive a confirmation email with your username and password. You may start anytime after receiving your username and password.
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    What do I need to do to pass the course and earn a New York Institute of Finance Certificate of Completion?
    Students must pass all exams included within the class with a score of 70% or better to be marked as completed and be eligible for a NYIF Certificate of Completion, which confirms that you are qualified to take the next level class whether on-line or in a traditional classroom.
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    Are there alternative payment methods to credit card, i.e., billing my corporate account, firm check, personal check, etc.?
    Accepted forms of payment:

  • Credit Card payments via web, phone, fax or email.
  • Personal checks, money orders and firm checks via mail.
  • We will gladly bill your firm's existing credit account as long as we have approval from your authorizer/manager.
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    Is there technical support for eLearning courses?
    You can email technical support 24/7 at support@nyif.com. Telephone support is available by calling 212-641-6663 during regular business hours.
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    Can I talk to a live person regarding course subject matter?
    You can call your New York Institute of Finance regional office any time during normal business hours at 212-641-6616 and speak to an eLearning representative who will assist you with your content queries.
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    How do I get the results of my exams?
    Students receive instant feedback on all practice exercises and exams. All exam scores are also viewable in the course grade book.
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    Can we preview eLearning course content to make certain it is appropriate for our Learners?
    If you are considering NYIF eLearning for your employees, an eLearning Representative will be glad to assist you with arranging a needs analysis, eLearning course demonstration or anything else you may need to find the right solution for your company's training needs. Please call 212-641-6616 for assistance.
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    Can you import your content into our corporate intranet? What are the costs involved?
    Absolutely! Costs depend on the situation, number of users, term of license, etc. A NYIF eLearning representative will be glad to assist you. Please call 212-641-6616 for assistance.
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    Can I get continuing education credits for eLearning courses?
    NYIF eLearning courses are eligible for many professional continuing educational credits including:

    • National Association of State Boards of Accountancy (NASBA) - CPE Credits
    • Certified Financial Planner Board of Standards, Inc. (CFP Board) - CE Credits
    • Institute of Certified Bankers' TM (ICB) - CE Credits
    • Institute of Certified Public Accountants of Singapore (ICPAS) - CPE Credits
    • Chartered Financial Analyst Institute (CFA Institute) - CE and SER Credits
    • Association of Certified Anti-Money Laundering Specialists® (ACAMS®) - CAMS Credits
    • International Association for Continuing Education and Training (IACET) - CEU Credits
    • Project Management Institute (PMI) - PDU Credits

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    Can I have the results sent somewhere in writing if I need them to get tuition reimbursement?
    Absolutely! Just contact the eLearning Administrator who will be glad to assist you.
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    How much time do I have to complete the course? Can I extend the completion time without paying the full registration fee again?
    eLearning course subscriptions run for a minimum of 91 days, beginning on the date of registration. Subscription extensions are available for an additional fee.
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    Can I print out online courses for offline study?
    eLearning courses are designed to be completed online. Due to the interactive nature of the content, offline study is not advised. While you may print any single page for note taking purposes (using the print screen functionality of your computer), there is no way to mass download or print entire elearning modules.
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    Will I receive any books or other hard copy materials with my online course?
    eLearning courses are designed to be 100% self contained and there are no external or hard copy materials required.
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    How do the eLearning Professional Certificate Programs work? How do I register for an Online Certificate Program?
    There is no need to formally register for the eLearning Professional Certificate Programs. You may apply any qualified eLearning courses taken within a 2 year period to one of the programs listed here simply by sending an email to support@nyif.com with the following information:

    1. Your name as it should read on the certificate
    2. Your email address
    3. The courses taken, completion date and final grade
    4. The name of the Certificate Program you are applying the completed courses to
    We also have a selection of 100% online Professional Certificate Programs that are prebundled here.
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    I have prepaid for my Online Professional Certificate Program - how do I activate my next course?
    To activate your next course, either call 212-641-6616 and speak to the Registrar, or email support@nyif.com and make your request. Be sure to include your name, elearning username and the name of the course you would like to have activated. Your activation should be completed within 1 business day of the request.
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    I have completed all the required courses for my Online Professional Certificate Program. How will I receive my Final Certificate?
    You must request your Final Online Professional Certificate (it will not be sent automatically) by sending an email to support@nyif.com with the following information:

    1. Your name as it should read on the certificate
    2. Your email address
    3. The courses taken, completion date and final grade
    4. The name of the Certificate Program you are applying the completed courses to
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    I have pre-purchased a bundle of eLearning courses and am ready to begin my next class. What should I do?
    Please call 212-641-6616 and ask the registrar to have your next course activated - or - email support@nyif.com and request your next course in writing. Your course will be activated within 1 business day.
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    Is there a refund/return policy for eLearning courses?
    We can only offer switches or refunds within one business day of the system sending your access instructions. Please call 212-641-6616 or email support@nyif.com if you are unhappy with your course selection.
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