- Explain how strategy is developed and implemented in a competitive environment
- Understand the impact of competitive forces (Michael E. Porter's Competitive Forces theory)
- Discuss the impact of external and internal factors
- Explain how a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is created
- Discuss how corporate strategies are changed by competitive challenges
| - Define strategy
- Explain the basics of strategy
- Understand the strategic planning process
- Discuss how mission statements are constructed
- Explain how budgets, capital budgets, and capacity planning interrelate with strategic planning
- Describe the success factors for strategic planning
- Understand the need for contingency planning
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- Define leadership and explain its importance
- Discuss some of the better-known leadership theories (Fiedler's contingency theory; Path-goal theory; Vroom-Yetton-Jago theory)
- Distinguish leadership from management and administration
- Explain the role of ethics in leadership
- Discuss the positives and negatives surrounding charismatic leadership
- Recognize the importance of training, learning, and role-playing in leadership
- Discuss the seven bases for leadership
- Explain why formal authority alone does not guarantee leadership
- Discuss the nine key qualities for leadership
- Identify the five central skills needed for effective leadership and explain ways to strengthen or develop those skills in a leader
| - Identify the major sources of work-life balance conflict
- Discuss the myths about work-life balance – including the 'make time later,' division of labor, and 'quality time' myths
- Identify strategies to achieve balance, including balancing by week, over a year, and via a short career
- Recognize ways to maintain work-life balance
- Examine what defines personal fulfillment
- Identify those significant elements that play a role in a leader's life
- Identify nine ways of viewing life's choices
- Develop and complete a Personal Work-Life Balance Plan
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- Discuss organizational change and the forms it can take
- Describe Kotter's Eight Step Process recommended for implementing change successfully
- Outline Lewin's model of change and discuss its limitations
- Identify the factors a leader or manager can employ to promote change
- Discuss the underpinnings of resistance to change and how to overcome it
- Describe the five-step ADKAR model for change management
- Discuss the three steps of the Cisco Change Roadmap
- Understand strategic change and mastering a changing environment
| - List and identify the key characteristics and types of teams
- Recognize the benefits and challenges of empowered teams that leaders need to be aware of
- Identify differences in the primary and secondary roles filled by empowered teams and team leaders
- Recognize the key sources of motivation for empowered teams
- Recognize the key qualities and skills of a team leader
- State the value of using the 'checklist for team leaders'
- Recognize and apply suggested approaches for managing conflict in teams
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- Explain how coaching employees is a vital part of managing in any organization
- Distinguish between managerial coaching, executive coaching, and personal coaching
- Identify the triggers for coaching and recognize characteristics of coachability
- Describe the five-step coaching process
- Explain the SMART technique of goal setting
- Explain the use of the USED and GROW models in coaching
- Discuss the monitoring and follow-up coaching process
- Explain the differences between mentoring and coaching
| - Define the role of management and managers in an organization
- Distinguish between management, leadership, and administration in theory and in practice
- Explain the three general management styles (authoritarian, participative, and empowerment) and their respective uses
- Identify your views on hierarchy and management
- Understand the roles of individual contributors and managers and how they differ
- Identify your own approach toward managing (including personal effectiveness and enjoyment)
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- Understand your own attitudes toward empowering management
- Explain how a GEM (goals, empowerment, measurement) approach to managing works in practice
- Describe the major organizational structures and the differences between them
- Explain the different factors that motivate workers and how a manager can use them to improve employee performance
- Discuss the challenges of discipline and how a manager should deal with such situations
- Identify the defining characteristics, benefits, and unique challenges of empowered teams
| - Recognize the importance of time management in your own life
- Employ a time log in ascertaining how you spend your time
- Understand the reasons for procrastination and how to deal with them
- Recognize the importance of goal setting and establishing personal and professional goals
- Employ the key principles of time management (organization, prioritization, planning)
- Employ some common time management tools, including scheduling systems (activity logs, action plans, to do lists) and technology (automation, etc.)
- Understand how to better manage your time by using appropriate tools and techniques
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- Adopt the appropriate mechanism for effective governance
- Value the shareholder and stakeholder rights and responsibilities
- Adhere to sound principles of direction and management
- Understand the significance of audit committee, its composition and responsibilities
- Implement best practices on corporate management
| - Describe the managerial roles played by an entrepreneur
- Outline the five key managerial activities
- Describe self-management techniques for managing time and organizing, planning, and prioritizing
- Discuss the autocratic (ODS-A), participative (ODS-P) and empowering (GEM) management styles and their application
- Describe the process for staffing an entrepreneurial venture
- Discuss Katzenbach's Five Motivational Paths and how they apply to new ventures
- Describe the process for coaching employees
- Outline the USED Model for training employees
- iscuss the importance of active listening when communicating with employees
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