Dynamic Client Meetings

Every client interaction is an opportunity to gain the client's faith or lose the business. Successful client service professionals understand the importance of putting their client first and focusing every meeting on addressing their clients' needs. Exec/Comm's Dynamic Client Meetings seminar prepares client service team members to plan and participate in meetings that will strengthen client relationships.

Using real-life scenarios, participants engage in role-plays to hone their client meeting skills. They acquire skills through extensive digital recording, group exercises and intensive coaching. A typical half-hour during the session includes ten minutes of lecture and twenty minutes of practice.

Participants receive a workbook they'll use during the class, access to a customized online manual, a DVD of their personal performance during the program and reminder e-mails after the seminar.

No sessions currently available. Contact client services to get the next available date.
CPE CREDITS
7.0
Anyone who participates in client meetings and who wants stronger relationships with clients.
No advance preparation required.
Students will be able to:
  • Present a polished, professional manner
  • Create a clear agenda in advance for more productive meetings
  • Understand communication styles (theirs and their client's)
  • Improve their listening skills and enhance how they probe for information
  • Present information clearly
  • Handle questions and interruptions effectively
Participants must be able to speak and write English with native fluency. Participants should bring to the seminar two copies of a business document (examples: deck, pitch book, handouts) that they would use in a client meeting.
  • Conducting the benchmark meeting (digitally recorded)
  • Understanding your communication style
  • Maximizing your professional presence
  • Strengthening your listening skills and probing for issues
  • Speaking from notes
  • Effectively using visual aids
  • Organizing for client meetings
  • Practicing for your client meetings
  • Handling questions effectively
  • Flexing to your client's style
  • Conducting the final client meeting (digitally recorded)

Clients who register for this course will receive a complimentary 4-month subscription to FT.com. The Financial Times is the world's most respected financial newspaper, providing a broad assessment on finance, business and the industrial sector. The move to the electronic version follows an ongoing review of our environmental responsibilities as a global business and as part of the Pearson group. FT.com also has features that are not available in hard copy, such as: Special Reports, Alphaville, editor blogs, education sections and much more! Subscriptions will start within 6-8 weeks of the start of class and are limited to one subscription per client. (Please note: as of May 1, 2011, the electronic subscription replaces the hard-copy 3-month Financial Times subscription.)

Lunch is included for all students taking day classes.