Communicating for Better Results

Problem solving isn't easy. When the problem involves another person and something you think they are doing wrong, solving the problem is even more difficult. Communicating for Better Results prepares individuals to work more effectively with others to solve problems and to improve performance.

Using real-life scenarios, participants engage in role-plays and work on problem solving techniques. They acquire skills through extensive digital recording, group exercises, and intensive coaching. A typical half-hour during the session includes ten minutes of lecture and twenty minutes of practice.

Participants receive a workbook they'll use during the class, access to a customized online manual, a DVD of their personal performance during the program and reminder e-mails after the seminar.

No sessions currently available. Contact client services to get the next available date.
CPE CREDITS
7.0
This seminar is recommended for all business professionals who work with others to solve problems or improve performance. Anyone who gives feedback to others will benefit from this session.
No advance preparation required.
Students will be able to:
  • Solve problems collaboratively
  • Understand their personal communication style strengths and challenges
  • Flex their communication style to work better with others
  • Use focused listening to open the lines of communication
  • Handle hostile or emotional confrontations effectively
  • Develop more productive work relationships with their colleagues
Participants must be able to speak and write English with native fluency. Participants should identify two business people with whom they find it difficult to communicate. They complete profiles on each to use for role-plays in class.
  • Conducting the benchmark meeting (digitally recorded)
  • Understanding your communication style
  • Projecting openness and credibility
  • Planning for problem-solving meetings
  • Strengthening your listening skills and probing for issues
  • Pulling it all together
  • Flexing to the style of others
  • Conducting your final problem-solving meeting (digitally recorded)

Clients who register for this course will receive a complimentary 4-month subscription to FT.com. The Financial Times is the world's most respected financial newspaper, providing a broad assessment on finance, business and the industrial sector. The move to the electronic version follows an ongoing review of our environmental responsibilities as a global business and as part of the Pearson group. FT.com also has features that are not available in hard copy, such as: Special Reports, Alphaville, editor blogs, education sections and much more! Subscriptions will start within 6-8 weeks of the start of class and are limited to one subscription per client. (Please note: as of May 1, 2011, the electronic subscription replaces the hard-copy 3-month Financial Times subscription.)

Lunch is included for all students taking day classes.