Instructor

Laura Smith Dunaief

Practical Experience:

Laura Smith Dunaief is a New York Institute of Finance faculty member specializing in U.S. Capital Markets, Wealth Management, and Communications. Ms. Smith Dunaief has twenty years of experience managing projects, sales, client services and training within the financial services industry. Most recently, Ms. Smith Dunaief was a Director for FT Knowledge, working with clients on learning strategy and program development.

Prior to that, she was a Director of Training and Development for Schwab Capital Markets, a division of Charles Schwab & Co., Inc. In this role, she was responsible for directing training strategy development and implementation for the company’s trading organization. Key elements of this strategy included management development, product and service training, and professional skill development.

Prior to managing the training organization, she held roles as diverse as Director of Customer Service Initiatives and Manager of Correspondent Execution Services, both for Schwab Capital Markets, and Vice President and Branch Manager of a Boston-area retail brokerage office for Charles Schwab.

Areas of Expertise:

In both the corporate world and as a consultant, Ms. Smith Dunaief has successfully assisted organizations and individuals with development and facilitation of the following:

Brokerage Products

Capital Markets Products

U.S. Market Structure

Regulatory Training

In addition, she has extensive experience developing strategies for and delivering training around:

Organizational Change Strategies; Communication Skills;

Consultative Selling Skills; Train-the-Trainer Programs;

Customer Service Skills; Employee Development Programs;

Team Building Activities; Management Skills.

Education:

B.A., Organizational Behavior & Communication, New York University

magna cum laude with Honors in the Social Sciences.

Licenses:

Formerly Held:

Series 7

Series 8

Series 24

Series 55

Series 63

Membership(s):

CLO Institute, Advisory Board Member

Organizational Development Network of Greater New York

Security Traders Association of New York

Financial Women's Association: Mentoring Program volunteer

American Society of Training and Development

Courses: